Cancellation & Modification
At Marvel™, we understand plans can change. This policy explains how to cancel or modify your order. For help, email [email protected].
Order Cancellation
- Within 12 hours: Cancel for a full refund to your original payment method.
- After 12 hours: We’ll try our best, but cancellation isn’t guaranteed once processing begins.
- After dispatch: Orders can’t be cancelled. You may request a return after delivery (see our Refund & Returns Policy).
Order Modification
- Address changes: Request within 12 hours of purchase.
- Item/quantity changes: Possible only before processing starts; otherwise, place a new order and return the original after delivery (if eligible).
- Gift notes/wrapping: We can add these if your order hasn’t been packed yet.
Refunds
Approved cancellations are refunded to the original payment method. Posting times depend on your bank or payment provider, typically 3–10 business days.
Tip: Include your Order ID and purchase email when contacting us for faster support.
Marvel™ Company Information
Brand: Marvel™ (Owned by QC AQUATIC CO.,LTD)
U.S. Address: 240 Kent Ave, Suite 3B, Brooklyn, NY 11249, United States
Vietnam Office: Khanh Nhon 1, Xa Nhon Hai, Huyen Ninh Hai, Tinh Ninh Thuan, Viet Nam
Phone: +1 952 975 7489
Email: [email protected]
Website: www.owlmarvel.com