Frequently Asked Questions
Quick answers about Marvel™ Home & Living products, orders, shipping, and returns. Need more help? Email [email protected].
▸ What makes Marvel™ products different?
We design modern, functional Home & Living essentials using quality materials and carefully vetted manufacturing partners.
▸ How long does processing take before shipping?
Standard processing is 1–3 business days. Custom or made-to-order items may require 5–7 business days.
▸ Do you ship internationally?
Yes. Rates are calculated at checkout based on destination, weight, and service level. Delivery times vary by country.
▸ How can I track my order?
Use the tracking link sent in your shipping email, or visit our Order Tracking page with your order number and email.
▸ Can I change or cancel my order?
Contact us within 12 hours of purchase. If fulfillment has begun, changes or cancellations may not be possible.
▸ What is your Refund & Returns Policy?
Eligible items can be returned within 30 days in unused condition with original packaging. Details here: Refund & Returns Policy.
▸ Will I pay duties or taxes?
International shipments may incur VAT, customs duties, or brokerage fees set by local authorities and paid by the recipient.
▸ Materials, safety & care
We use durable, responsibly sourced materials and non-toxic finishes. Follow the care guide on each product page.
▸ Do you offer wholesale or bulk orders?
Yes. Email [email protected] with your company details and quantities for a quote.
Marvel™ Company Information
Brand: Marvel™ (Owned by QC AQUATIC CO.,LTD)
U.S. Address: 240 Kent Ave, Suite 3B, Brooklyn, NY 11249, United States
Vietnam Office: Khanh Nhon 1, Xa Nhon Hai, Huyen Ninh Hai, Tinh Ninh Thuan, Viet Nam
Phone: +1 952 975 7489
Email: [email protected]
Website: www.owlmarvel.com