Returns & Refunds Policy

We want you to love your experience with OwlMarvel, a proud subsidiary of OwlsMatrix LLC. If you’re not fully satisfied with your purchase, please review our return and refund terms below.

1. Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in original packaging.

2. Non-Returnable Items

We do not accept returns for:

• Used or damaged products due to customer misuse
• Items returned after 14 days from delivery
• Gift cards (if offered)

3. Return Process

To start a return, contact us at [email protected] with your order number and reason for return. If approved, we will send you return instructions.

Please do not return items without contacting us first — unauthorized returns may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). We recommend using a trackable shipping method.

5. Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 3–7 business days.

6. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return it and place a new order.

7. Contact

For questions or to request a return, contact us:

Email: [email protected]

Phone: 1-800-829-4933

Mailing Address: OwlMarvel LLC (a subsidiary of OwlsMatrix LLC), 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA