Shipping & Delivery Policy
OwlMarvel, a subsidiary of OWLSMATRIX LLC, is committed to delivering your handcrafted wooden utensils safely, quickly, and with full transparency.
1. Order Processing Time
Orders are typically processed within 1–2 business days (excluding weekends and holidays) after receiving payment confirmation. You will receive an email confirmation once your order has shipped.
2. Shipping Methods & Timeframes
We ship from our U.S.-based fulfillment center. Standard delivery times are:
- United States: 3–6 business days
- International: 7–14 business days (depending on location)
3. Shipping Fees
We charge a flat-rate shipping fee of $7.99 for all orders within the United States. International shipping rates are calculated at checkout based on location.
4. Tracking Information
All orders include tracking. Once your order ships, you will receive an email with a tracking number and link to track your package in real-time.
5. Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with our carrier partners to resolve the issue promptly.
6. Countries We Ship To
We currently ship to most countries worldwide. If your country is not available at checkout, please contact us to inquire about manual shipping options.
7. Contact
If you have any questions or concerns about shipping, feel free to reach out to us:
Email: [email protected]
Phone: 1-800-829-4933
Mailing Address: OwlMarvel – A Subsidiary of OWLSMATRIX LLC,
1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA